Support & Installation Help

Video Automation Studio is self-hosted automation infrastructure.
You own and operate the system on your own server.

This page explains how to get help and where the boundaries are.

Installation Resources

Before contacting support, please review the installation materials:

Most installation questions are resolved by following these documents carefully.

What We Can Help With

We’re happy to assist with the following:

  • Installation issues

  • Licence activation or validation

  • Basic runtime errors related to the core system

If something does not start, connect, or validate as documented, we will help you diagnose it.

What We Do Not Support

To keep support focused and effective, we do not provide assistance with:

  • Custom workflow modifications

  • Channel strategy, content ideas, or growth advice

  • Debugging your VPS, hosting provider, or server configuration

  • Issues related to third-party API accounts (OpenAI, Google, ElevenLabs, Replicate, etc.)

These fall outside the scope of the product.

Need Advanced Help?

If you want hands-off setup or deeper assistance, professional installation is recommended. CLICK HERE TO ORDER

This includes:

  • Full system installation on your VPS

  • Licence application

  • One successful test run

  • Clean handoff

Details are provided after purchase or on request.

Contact Support

For installation or licence issues, contact:

videoautomationstudio@gmail.com

Please include:

  • Your order number

  • A brief description of the issue

  • Any relevant error messages